NTB-National Tire & Battery

Garrett Irby a month ago

⭐⭐⭐⭐⭐ Exceptional Customer Service — Thank You, Ron! I recently got a flat tire while on my way to an important business meeting and found myself in a tough situation. NTB Tire & Service Center at 704 York Road in Towson was the only place open, so I stopped in hoping someone could help. Even though they were extremely busy and really didn’t have time to fit me into their schedule, Ron at the front desk still took the time to come out and look at my vehicle. He quickly discovered that my tire had been punctured, and instead of simply telling me they couldn’t get to it, he went above and beyond and made sure I was taken care of. He patched the tire and got me safely back on the road. What stood out to me most was that Ron didn’t have to help me — he chose to help me. That kind of customer service, professionalism, and genuine consideration for someone in a difficult situation deserves to be recognized. Ron, thank you for taking the time to help me when I needed it. You turned what could have been a really stressful situation into a positive experience. NTB is fortunate to have someone like you representing their business. Five stars without hesitation. If management sees this review

A. A. 4 months ago

Abby at the front desk was really kind from the start to finish. Sergio, the manager, was so nice and walked through the tire issue I had. He was funny and very easygoing. The experience overall made spending for new tires, which always hurts the wallet, almost enjoyable. The staff also stayed past the time of closing to ensure my car’s alignment. The service was A plus and I’m really grateful for the way their team handled everything.

Sabrina Tevolini 4 months ago

NBT was great! I got 4 new tires and alignment done. They were kind, efficient and even brought me out to see the vehicle as they were working on it. Great service, affordable price! Extra should out to Youness and William for all their hard work. 💪🏻

Fidel Pico 5 months ago

I recently brought my 2023 Volkswagen Tiguan to National Tire & Battery and had an excellent experience from start to finish. The alignment on my vehicle was noticeably off when I came in, and they did a phenomenal job correcting it. The difference in how the car drives now is night and day, much smoother, more controlled, and exactly how it should feel. The team was professional, efficient, and clearly knowledgeable. They took the time to address the issue properly and did not cut corners, which I really appreciated. Highly recommend this location if you are looking for quality work and reliable service. I will definitely be coming back for future maintenance for all three of my vehicles.

F Sanchez 6 months ago

I’m pretty late with this review being I’ve been dealing with a lot but I have to give this place a 5 star just because of customer service. Simply put, I had got a rental from a month ago in which the 12v power port-cigarette lighter port was not working. I needed them to work because I need my dash cams hooked up and working. I was referred to NTB to check out the fuse (which is what I told the rental spot what is was) because they didn’t want me to do it myself. I drove to NTB and dealt with Mr. Will and that gentleman was nothing but polite, funny and helpful. He took time out to try and locate the fuse for the vehicle and when we found it, he did everything he could to help me. Why the 5 stars? Because he took the time out to help me once he was free from customers and could’ve pushed me away but he didn’t. I’m big on customer service being that’s the field I’m in and he was awesome. Thank you Mr. Will.